An Introduction to the Romantic Period

The categories which it has become customary to use in distinguishing and classifying movements in literature or philosophy and in describing the nature of the significant transitions which have taken place in taste and in opinion, are far too rough, crude, undiscriminating—and none of them so hopelessly as the category Romantic --  Arthur O. Lovejoy,  On the Discriminations of Romanticisms (1924) Many scholars say that the Romantic period began with the publication of Lyrical Ballads by William Wordsworth and Samuel Coleridge in 1798. The volume contained some of the best-known works from these two poets including Coleridges The Rime of the Ancient Mariner and Wordsworths Lines Written a Few Miles from Tintern Abbey. Of course, other Literary scholars place the start the Romantic period much earlier (around 1785), since Robert Burnss Poems (1786), William Blakes Songs of Innocence (1789), Mary Wollstonecrafts A Vindication of the Rights of Women, and other works already demonstrate that a change has taken place--in political thought and literary expression. Other first generation Romantic writers include Charles Lamb, Jane Austen, and Sir Walter Scott. The Second Generation A discussion of the period is also somewhat more complicated since there was a second generation of Romantics (made up of poets Lord Byron, Percy Shelley, and John Keats). Of course, the main members of this second generation—though geniuses--died young and were outlived by the first generation of Romantics. Of course, Mary Shelley--still famous for Frankenstein (1818)—was also a member of this second generation of Romantics. While there is some disagreement about when the period began, the general consensus is... the Romantic period ended with the coronation of Queen Victoria in 1837, and the beginning of the Victorian Period. So, here we are in the Romantic era. We stumble upon Wordsworth, Coleridge, Shelley, Keats on the heels of the Neoclassical era. We saw amazing wit and satire (with Pope and Swift) as a part of the last age, but the Romantic Period dawned with a different poetic in the air. In the backdrop of those new Romantic writers, penning their way into literary history, we are on the cusp the Industrial Revolution and writers were affected by the French Revolution. William Hazlitt, who published a book called The Spirit of the Age, says that the Wordsworth school of poetry had its origin in the French Revolution... It was a time of promise, a renewal of the world — and of letters. Instead of embracing politics as writers of some other eras might have (and indeed some writers of the Romantic era did) the Romantics turned to Nature for self-fulfillment. They were turning away from the values and ideas of the previous era, embracing new ways of expressing their imagination and feelings. Instead of a concentration on head, the intellectual focus of reason, they preferred to rely on the self, in the radical idea of individual freedom. Instead of striving for perfection, the Romantics preferred the glory of the imperfect. The American Romantic Period In American literature, famous writers like Edgar Allan Poe, Herman Melville, and  Nathaniel Hawthorne  created fiction during the Romantic Period in the United States.

Customer Satisfaction And Expectation Of Service - 2912 Words

Contents 1. Abstract 2. Introduction 1.1 Service Nature 1.2 Service Quality 1.3 Service Failure 1.4 Service Recovery Strategies 1.5 Service Guarantee 1.6 Personal Encounter 3. Conclusion 4. Recommendations 5. Bibliography 1. Abstract This report is the outcome of a research created with the purpose of determining what impacts on customers’ satisfaction and expectation of service, as well as to study the relationship between the service nature, service quality, service failure, service recovery strategies and service guarantee. Evidence of how effective the service quality measurement models, such as SERVQUAL and SERVPREF, is also shown. The focus of this research is to show the main components of services, how†¦show more content†¦Nowadays organisations recognise the importance of satisfying their customers’ needs and meeting their expectations as the more complex the customer demand, the more there is need for service. Although services are infused in every organisation’s core, service failure still appears therefore, service recovery strategies are essential in order for the organisations to overcome the situation. This research intends to study the relation between customer servic e and organisation. 1.1 Service Nature Service is an activity which normally takes place by interacting between the service employees and the customer although a clear definition on services has always been immense to describe. An easy way to understand services is by imagining service personnel as the actors in a play and the customers as the audients (Lovelock, Vandermerwe, Lewis, 1999). There are two ways in which services can be defined, such as service being an act of performance and as economic activities providing consumers with benefits under specific circumstances. The importance of the service sector is obvious as 67% of employees are directly employed in service jobs while more than half of those already employed in manufacturing companies perform service function jobs. (Irons, 1997) Services have four key characteristics such as intangibility, inseparability, variability/heterogeneity and perishability. This key characteristics of services are used to describe the effect and

Health Assessment and Complex Care

Question: Discuss about the Health Assessment and Complex Care. Answer: Introduction: As a healthcare provider, I have no choice over the kind of patients whom I serve. Each and every day, I encounter different kinds of patients with all sorts of illnesses. Whereas others have simple cases, others come to me with quite complex cases that require lots of keenness and professionalism (DiCenso, Cullum Ciliska 2011). One complex case I would like to discuss in this paper is that of Joseph Middleton. Middleton is a 59-year old man who lives with his wife Jane and two sons aged 29 and 16. He patient came to the hospital because he had been diagnosed with Sleep opnoea, Obesity Ventilation Syndrome, ventilation obesity, and type 2 Diabetes. Although Middleton is the breadwinner, he lost his job 9 months ago because of his employer was not pleased with his obese condition. Currently, the patient is depressed because he has failed to get other employment opportunities. He has also developed antisocial behaviors because he is ashamed of his weight. From these observations, it was ascertained that the Middleton was indeed a multimorbid patient who was suffering from different chronic illnesses. Therefore, to attend to him, a care plan was developed. However, for effective and satisfactory service delivery, it was necessary to assess the patient ascertain the degree of his needs and attend to them in order of preference. Meaning, the care provision was prioritized beginning from the most pressing to the least pressing need. Prioritization is recommended is a recommended strategy in healthcare because it can benefit the patient in many ways (Beverly 2014). First, it can assist in a proper and fair utilization of the resources. Healthcare sector has limited resources that should be sparingly utilized. Secondly, prioritization had to be applied because it enabled the healthcare providers to provide holistic and satisfactory care to the patient. The first decision made was to treat the patients obese condition. Obesity was a major issue of concern that needed to be addressed because it had troubled the patient for a very long time. As already highlighted, the patient has been experiencing significant weight gain for the past 1 year. Currently, he has a MBI of 58 m2, thanks to his Obesity Ventilation Syndrome, ventilation obesity conditions. Therefore, to address this case, the patient was given a therapy on obesity management skills entailing physical activity and diet management (Bray Popkin 2014). The second area addressed was diabetes type 2 that has been making the patient to be uncomfortable. Finally, the patient was given a treatment for High Blood Pressure. The rationale for prioritizing obesity, diabetes type 2, High Blood Pressure and depression is because they are the pressing needs that need to be addressed. Obesity, for instance, has precipitated the patients depressive conditions (Barlow 2012). The patient was laid-off because of his weight. Besides, many employers have refused to recruit him because his obese condition is undesirable for the kind of job he does (Bogner, et al. 2016). The treatment of these conditions enabled the patient to improve his conditions and lead a healthy stress-free life. References Barlow, D., 2012, The Oxford Handbook of Clinical Psychology. New York: Oxford University Press. Beverly, E. A., 2014, Stressing the Importance of Diabetes Distress: a Comment on Baek et al. Annals of Behavioral Medicine, 48(2), 137-139. Bogner, H.R., et al., 2016, Does a Depression Management Program Decrease Mortality in Older Adults with Specific Medical Conditions in Primary Care? An Exploratory Analysis. Journal of the American Geriatrics Society, 64(1), pp.126-131. Bray, G. A., Popkin, B. M., 2014, Dietary sugar and body weight: Have we reached a crisis in the epidemic of obesity and diabetes? Diabetes care, 37(4), 950-956. DiCenso, A.; Cullum, N. Ciliska, D., 2011, Implementing evidence-based nursing: some misconceptions. Evidence Based Nursing 1 (2): 3840. doi:10.1136/ebn.1.2.38.

VISTA Builders Enterprise System Training Employees

Introduction The training of staff, also known as staffing, is the process by which employees are instructed on the proper ways of carrying out tasks that they are entrusted to do during employment. This term is usually confused with the term development. This involves aiding the employees attain their full potential and aims at improving the performance of the entire organization.Advertising We will write a custom coursework sample on VISTA Builders Enterprise System Training Employees specifically for you for only $16.05 $11/page Learn More At times, the quality of the work produced by the employees in an organization is poorer than what is expected of them. There are various factors that could be contributing to the low quality of production. The supervisor (management) should assess whether the quality problem is a training problem. If the problem is due to a training problem, then it is proper for the management to train the employees since training of employees is important if the organization needs to maintain good quality products and services (Werner Bower, 1995). Factors that contribute to low quality from employees One of the reasons employees’ performance can be affected is due to lack of proper training. When employees are not trained enough for the work, they would not have the necessary skills to do the work and this would lead to poor quality. Another reason is the lack of motivation. Motivation is important for employees since it gives them the morale to work more effectively. Therefore, managers should motivate employees daily or frequently in order for them to do the best they can. Motivation may be monetary or non-monetary. Monetary motivation may be in form of pay rises or monetary gifts. Although this form of motivation works, it is not long lasting since money may be used and forgotten about. However, non-monetary forms may be equally effective and last longer. One of the non-monetary forms of motivat ion includes recognizing or giving the employees attention. Recognizing and appreciating the employees for their achievements is important. It is even better when this is done in public so that the employees get attention and feel appreciated. Making such recognitions in public may be in the form of giving the employees a round of applause. Offering trophies is another way of applauding them.Advertising Looking for coursework on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Another factor that leads to poor employee performance is a bad working environment. The working environment should be conducive for the employees to perform effectively. The working environment includes the working conditions at the workplace. This may include as simple things as the comfort of the workplace. The physical appearance of the workplace is important in order to motivate employees to work effectively and comfortably. Another factor that decreases the performance of employees is the overworking of employees. Overworking employees makes them too tired to maintain the same level of performance. Employees need to have time to rest after some time of intense work. This would give them time to regain their strength and be motivated to work more. Therefore, the manager or supervisor should allow for breaks between working periods or allow employees to leave the workplace after some productive hours of work. Diagnosing poor performance In cases where the performance of employees has been altered by unknown reasons, it is important for the management to diagnose the problem in order to be in a better position to tackle the problem. The management should try to find out whether the reason is due to lack of motivation or lack of the ability (training) to do it. If the management believes that the low performance is due to less effort from the employees, then it would be required to put more pressure on them in order for them to increase their efforts. However, if the actual issue is the lack of ability, then putting more pressure on the employees would only worsen the situation. Through this, the management would be able to properly diagnose the problem (Buxbaum, 1995).Advertising We will write a custom coursework sample on VISTA Builders Enterprise System Training Employees specifically for you for only $16.05 $11/page Learn More Another way the management could try to know the problem is by conducting a survey study that could include the provision of questionnaires to the employees. This way, the management can get to understand some of the challenges facing the employees and determine whether it is due to lack of motivation or due to training problems. If the reason has been determined to be due to lack of training, then the management can retrain the employees in order to make them more effective. Role of training employees Training employees is important for the organ ization if it is to be highly productive. One of the roles (benefits) of employee training is to improve the morale of employees. This is because employees get job security. Training employees also ensures that there is less supervision required. Training also increases the chance for the employees to be promoted. Training also decreases the chances of errors or accidents occurring in the workplace. Increased productivity is also a result of training (Abbatt, 1992). Conclusion Employee training is important for any organization in order for the employees to perform effectively and to the best of their ability. Low quality from the employees may be due to many reasons but management should diagnose the problem in order to know how to tackle the issue in the best way possible. If the reason for low performance is due to training issues, then training the employees is important. References Abbatt, F. (1992). Teaching for better learning. A guide for teachers of primary health care staf f. Cambridge, MA: Harvard University Press. Buxbaum, A. (1995). Training impact evaluation workbook. London: Macmillan.Advertising Looking for coursework on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Werner, D., Bower, B. (1995). Helping health workers learn. Cambridge, MA: Palo Alto. This coursework on VISTA Builders Enterprise System Training Employees was written and submitted by user Kimber A. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. 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